Privacy Policy
Grainfield LLC ("Grainfield," "we," "us," or "our") provides managed AI automation services for independent service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, business name, phone number, email address) submitted through our website, provided during a phone call, or shared by a referral partner
- Business information relevant to evaluating or delivering our services (call volume, service area, business type)
- Communications you send us, including call recordings where legally permitted and disclosed, SMS messages, and emails
We also collect limited technical information automatically when you visit grainfield.ai, such as pages viewed and general location, used only to understand site usage.
2. How We Use Information
- To respond to inquiries and schedule demos or calls
- To provide, maintain, and improve our services for clients
- To send SMS messages and emails related to your inquiry, scheduled calls, appointment confirmations, and follow-ups — only where you have given consent as described in Section 4
- To comply with legal obligations
3. How We Share Information
We do not sell your personal information. We share information only with:
- Service providers that support our operations, including GoHighLevel (our CRM and communications platform) and its underlying carriers, used to deliver calls, SMS, and email
- Professional advisors (legal, accounting) where necessary
- Authorities where required by law
4. SMS & Text Messaging Consent
If you provide verbal or written consent to receive SMS messages from Grainfield, you may receive messages related to your inquiry, scheduled calls, appointment confirmations, and follow-ups. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or request help by replying HELP. Consent to receive SMS messages is never shared with or sold to third parties for marketing purposes. Mobile opt-in information and consent will not be shared with third parties for their own marketing purposes.
5. Data Retention
We retain personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. If you are not an active client or prospect, you may request deletion of your information as described in Section 6.
6. Your Choices
- Opt out of SMS messages at any time by replying STOP
- Unsubscribe from email communications using the link provided in any email
- Request access to, correction of, or deletion of your personal information by contacting us at the email below
7. Cookies
Our website may use cookies or similar technologies to understand site usage. You can control cookies through your browser settings.
10. International Users & Data Transfers
Grainfield serves clients globally. If you are located outside the United States, please be aware that information you provide to us is collected, processed, and stored in the United States. By using our services or providing your information, you consent to this transfer and processing. We take reasonable steps to protect information consistent with this Policy regardless of where it is processed.
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection law (including the GDPR), including the right to access, correct, or delete your data, and to lodge a complaint with your local supervisory authority. Contact us using the details below to exercise these rights.
11. Children's Privacy
Our services are directed at business owners and are not intended for individuals under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date at the top of this page.